Delete your account
Last updated 22 September 2026
You can delete your Master Mental Ability account and your practice data at any time, and you do not need to have the app installed to ask. There are two ways.
Two ways to do it
In the app: immediate
Open Settings, choose Delete account, and confirm. It happens straight away and you are signed out.
This is the fastest route and it needs nothing from us.
By writing to us: no app needed
Email [email protected] with the subject Delete my account, and tell us the mobile number the account is registered to. That is the only thing we need.
We will verify that the request comes from the account holder, delete it, and write back to confirm. We do this within 7 days, and usually the same day.
You can also message us on WhatsApp at +91 79735 02255.
If you are a parent or guardian asking for a child's account to be removed, write to us the same way and say so. You do not need the app or the password.
What gets erased
Everything you did, and everything about you except your mobile number and email address (those two stay, and the next section says why):
- Your name, age and target exam.
- Every practice record: every question you answered, every session, your review schedule, your progress and your streak.
- Any notes you wrote on a question.
- Every way back into the account: sign-in sessions, saved sign-in codes, and any linked Google account.
- Notification subscriptions, so you stop hearing from us.
- Scholarship documents you uploaded, both the records and the files themselves.
Your account can no longer be signed in to.
What is kept, and why
Some things outlive the account. Your mobile number and email address are kept on purpose: that one is a decision, and the reason is in the table. Everything else that stays has your name and contact details stripped out of it first.
| What | Status | Why |
|---|---|---|
| Your mobile number and email address | kept | So we can still recognise you. Without them a closed account is invisible to us: you would sign in again, match nothing, and be handed a brand-new account with a fresh trial, while access you had already paid for sat on a record nobody could find. It also means nobody else can register with your number or your address, and it is what lets us put your account back if you ask. |
| Payment records | kept | If you ever paid us, the record of that payment (the amount and the date) has to survive, so a tax question or a disputed charge a year later can still be answered. It stays linked to your number rather than detached from it, because a payment nobody can match to a person cannot be refunded to one either. |
| Reports of a broken question | kept | If you told us a question was wrong, that report stays so the question can be fixed, with you cut out of it. The fault is in our content, not in you, and it must not leave when you do. |
| Messages you sent support | kept, with your name and contact replaced | The answer has to stay findable. You do not have to stay attached to it. |
| A scholarship decision | kept, with your name, contact, story and documents erased | If a scholarship granted you access, the record that it was granted stays explicable. Everything you wrote and uploaded goes. |
| Your practice | erased | |
| Your profile: name, age, target exam | erased | |
| Uploaded documents | erased |
If another student used your referral link before you left, the free days they earned stay with them. Their account is theirs, not yours, and nothing in it names you afterwards.
How long it takes
- From the app: immediately.
- By email or WhatsApp: within 7 days, and usually the same day. We write back when it is done.
- Backups: routine backups are overwritten on their own cycle, which completes within 30 days.
What cannot be undone
Your practice history, your review schedule and your progress are gone for good. They are deleted, not hidden, and no request can bring them back.
The account itself is a different matter. Because your number and your email stay, you cannot simply sign up again on them: they remain registered to the closed account. Write to us and we will do one of two things: put the account back, in which case any access you paid for and did not use is still there and your practice still is not; or release the number and address so you can start over from nothing.
If you have paid for access, deleting your account does not refund it, and it does not carry to a new account, only back to the same one, if we reinstate it. If you only want to stop the reminders, turn them off in Settings instead. That leaves your practice where it is.
Questions
Anything about this, or about what we hold: email [email protected]. Our Privacy Policy has the full list of what we collect and who else can see it.